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An item is missing from my order, what should I do?
We are sorry to send you an incomplete order. Please contact us at ukunili.sg@hotmail.com and we will get back to you as soon as possible.
I have received a defective / incorrect item, what should I do?
We apologize if we had sent you a defective /incorrect item. Please drop an email at ukunili.sg@hotmail.com with a snapshot of the defective area/s or incorrect item within 7 working days and we will get back to you as soon as we can. We will do an exchange to you and return postage fee will be bear by us.
Have you received my returned item?
Please provide us your tracking info once you mail out your returned item. We will email you once we receive your returned item and your return request will be processed within 24 hours.
Returns Methods:
Return via Post Office
Mail your item to the following address:
UKUNILI UKULELE
73 Ubi Road 1,
#06-57 Oxley Bizhub ,
408733
Singapore